Terms and conditions

These general terms and conditions regulate the relationship between ProSign Ltd. and the persons using the website and the online store at www.ProWrap.bg


•“WE”, “PROSIGN”, “PROWRAP”, “THE COMPANY” means ProSign Ltd. with headquarters and principal place of business: city of Sofia, 6 Akademic Yordan Trifonov str., registered in the commercial register of the Registry Agency with UIC: 202597514, tel.: +359 886 89 55 50, e-mail: info@prowrap.bg

•“CPA” – means Consumers Protection Act;

•“PDPA” – means Personal Data Protection Act;

•“POSA” – means Postal Services Act;

•“SITE” – means Web Site located at www.ProWrap.bg;

•“ONLINE STORE” – means the virtual store located at www.prowrap.bg, which provides the opportunity to purchase goods over the Internet;

•“USER” – means a person who uses the website’s features;

•“CONSUMER” – means a consumer in the meaning of the CPA;

•“PERSONAL DATA” – means personal data in the meaning of the PDPA;

•“CASH ON DELIVERY” – means cash on delivery pursuant to the POSA;

•“GENERAL TERMS AND CONDITIONS” - means these general terms and conditions.


The registration procedure of the website is absolutely voluntary and free. Registration is required only when using certain features of the website. The website can be viewed by the users freely without registration. To register, you need to fill the registration form, which you can find HERE

Mandatory fields are marked with an asterisk. Upon successful registration, users will receive a user name and password with which to enter their profile created on the website.

General provisions

Only those goods which the system allows to be added to the user’s shopping cart may be purchased through the online store. All information on goods offered for sale through the online store, including, but not limited to technical characteristics, warranty, instructions for use, etc. is provided by the manufacturer, respectively importer of the product. ProSign is not responsible for false, incorrect or inaccurately presented information, for accurate information presented in a misleading way, for discrepancies between the presented situation and the actual situation, as well as for misprints.


All prices shown on the website/online store are in Bulgarian levs and Euro and are valid only at the time of their publication. ProSign reserves the right to change them without notice at any time. The prices on the website/online store are final and include all taxes and fees, except the price for delivery, which is indicated separately.

Legal guarantee. Information for consumers

All goods presented on the website and/or sold via the online store possess legal guarantee for compliance with the sale contract under art. 112-115 from CPA. Commercial warranty does not affect the right of the consumers, accrued by the guarantee under art. 112-115 from CPA. Irrespectively of the commercial warranty, the seller is responsible for the lack of compliance between the consumer good and the sale contract according to art. 112-115 from CPA. You may find information on customer’s rights accrued by the legal guarantee under art. 112-115 from CPA HERE.

At +359 886 89 55 50, you will receive all the information under art. 4 from CPA, which information is relevant to the goods/services presented on the website and/or sold in the online store. Everything mentioned in this section (Legal guarantee. Information for consumers) refers only to the consumers under art. §13, par. 1, item 1 from the Additional provisions of CPA.


Only registered users who have accepted the general terms and conditions can place orders. To place an order, it is necessary to fill in the order form by following the procedure described HERE


Payment Users can pay the price of the item ordered from the online store by choosing one of the following ways:

1.Cash on delivery

2.Bank card payment

3.Bank transfer

Regardless of the chosen method of payment all payments are made in Bulgarian leva only. By accepting these terms and conditions the user agrees expressly and unconditionally, except for the “cash on delivery” payment, for all other cases, including but not limited to, using the “Pick from Store” option, to pay to ProSign, in advance and in full amount, the purchase price of any item ordered from the online store. If paying via “cash on delivery” the buyer receives from the courier during delivery invoice/receipt with the purchase price and courier cost indicated on it. The buyer hands over to the courier the amount equal to the total amount (including the price of the item and cost of delivery) indicated in the invoice/receipt, which is also indicated on the Record of Handover (verifying the delivery of the item from the courier to the buyer), serving as a proof of receipt. By signing the Record of Handover the buyer authorizes the courier to hand over to ProSign the amount that equals the purchase price of the delivered item, on behalf and at the expense of the courier.

Important!!! As per art. 113, para. 4 of the Law on Value Added Tax, invoices and corrections of previously issued invoices are issued within 5 (five) calendar days after the date of purchase. After that, ProSign will not issue invoices or corrections of previously issued invoices.


The distance sale contract between ProSign and the user shall be deemed concluded at the time of confirmation of the specific order by ProSign. By accepting these general terms and conditions the consumer expressly and unconditionally agrees that the confirmation of a concluded distance sale contract shall be done via the email they provided.


Goods ordered via the online store are delivered by courier. We deliver only to the geographical territory of the Republic of Bulgaria, and those covered by the service of the courier. At delivery, the recipient signs a delivery and acceptance slip to certify the proper completion of the order. Delivery times of goods ordered via the online store are as follows: 1. For goods ordered by 2 p.m. Bulgarian time – 24 hours from the day following the day on which the order is confirmed. 2. For goods ordered after 2 p.m. Bulgarian time – 48 hours from the day following the day on which the order is confirmed.

IMPORTANT!!! For deliveries to territories out of Bulgaria the delivery time should be confirmed additionally.

IMPORTANT!!! The indicated delivery times shall apply as long as they do not contradict delivery times enforced by the relevant courier company.

In any event, ProSign reserves the right to unilaterally, without informing the consumer, to extend these periods by up to seven days. Goods are delivered to recipients in a standard way – they are handed over against signature, as larger shipments (at the discretion of the person making the delivery) shall be delivered to the entrance of the building. If personal delivery to the recipient is impossible or difficult, the shipments shall be delivered as follows: 1. for business address of a person, whose place of work is at the address, by indicating the name and position / department of the person receiving the shipment. 2. for home address of a member of the household, by indicating the name of the person who received the shipment and their relationship with the recipient. In case the order cannot be delivered on first visit, through no fault of ProSign and / or the courier (in case no one is present at the address, etc.), the person making the delivery leaves a notice stating the telephone number to which the recipient should call within three working days to fix a new deadline for delivery. In case the order cannot be delivered on the second visit, through no fault of ProSign and / or the courier, the distance sales contract is automatically terminated, in which case, as a sanction for the buyer’s fault, ProSign shall retain all sums paid by buyer. The provision referred to in the previous sentence also applies in cases where the recipient unreasonably refuses to accept the shipment.

Late Delivery

Goods with status „Late delivery“ can be ordered with a separate order only. After confirmation of the order the goods will be delivered within 20 days from the day following the day of the order confirmation. For goods with status „Late deliver“, options „Cash on delivery“ and „Pick up from store“ are not available.

Pick from Store

“Pick from Store” is an option which provides the possibility of taking the item ordered from the online store from a chosen ProSign office. In order to benefit from the “Pick from Store” option you have to: Order the item from the online store. Fill in all fields in the order form, and it is required to indicate a recipient of the item, as well as the ProSign Hypermarket from which the item will be picked up. Pay the item price with a bank card or via bank transfer, and then receive an electronic confirmation by ProSign for the order. The item should be picked no later than thirty calendar days from the date of the electronic confirmation of the order; the pick-up is to be done only at the ProSign Hypermarket indicated in the electronic confirmation; the person listed in the electronic confirmation by ProSign is the only one authorized to pick up the item after presenting an identification document, order number and signing the Record of Handover.

Important!!! ProSign shall not be liable for any item which was not claimed or picked up during the eligible period. After this period ProSign has the right to charge a fee for storage of each item at the amount of five leva per day.

Withdrawal from a contract and refund of paid purchase price

Pursuant to art. 50 of the CPA, a consumer is entitled to withdraw from the distance contract without stating a reason, without compensation or penalty and without covering any costs, save for the costs provided for in art. 54, par. 3 and art. 55 of the CPA, within 14 days the date of acceptance of the goods by the consumer or a third party other than the carrier and indicated by the consumer or when the consumer has ordered in one order many goods that are delivered separately – from the date on which the consumer or a third party other than the carrier and indicated by the consumer has accepted the last good.

The right of withdrawal may be exercised only if the following conditions are met: The original packaging of the product is not opened and the integrity of the protective stickers on the packaging is not impaired. The consumer has given ProSign the documents proving purchase of the good, namely a copy of the original invoice or copies of the original receipt, accompanied by the relevant delivery note.

You may find all the information on exercising the right of withdrawal HERE

You may find the form for exercising the right of withdrawal from the distance contract HERE

In case the right to withdraw from a distance contract has been exercised, the consumer shall send or deliver the goods back to ProSign no later than 14 days from the day on which the consumer informed ProSign of his/her decision to withdraw from the contract. All direct costs associated with the return of the goods, including transportation costs, shall be borne solely by the consumer. The risk of accidental loss or damage is responsibility of the consumer until the goods are delivered by the consumer to ProSign.

Reviews publishing of goods

Only registered users have the right to submit reviews of goods for publishing. Review publishing is not automatic and is done by ProSign, after assessment about the appropriateness / credibility of its contents. Reviews shall be written in Bulgarian and shall contain, alone and only, the author’s objective opinion regarding the relevant good, which opinion should be based on the direct impressions of the author about the advantages and disadvantages of the good, established from the process of utilization.

Reviews with a content different from the above mentioned will not be published, including but not limited to reviews which are not relevant to the good for which they are published; reviews in which the opinion stated does not belong to the author or they are not based on the author’s direct impressions; reviews containing information about availability / price of the good elsewhere; reviews containing profanity, offensive, obscene, discriminatory and intolerant content, including such based on race, nationality, ethnicity, sex, origin, religion; reviews containing advertising messages and/or information about competitors; reviews whose content is against the professional and commercial ethics, undermines one’s credibility and good reputation, as well as reviews whose content is inappropriate and violates or provides risk of violation of one’s legal rights and interest.

Published reviews contain the author’s content, without editing or corrections, and solely express the author’s opinion only. ProSign is not responsible for the contents of the published reviews.

I any case, ProSign reserves its right, according to its own discretion, free of liability and without the requirement of explanation, not to publish any submitted reviews regardless of its content.

Protection of personal data

By accepting these terms and conditions, the user gives his/her express indefinite and unconditional consent, until its explicit written cancellation, his/her personal data to be collected, stored, processed and used by ProSign and / or by third parties authorized by the company, including but not limited to: courier services companies, banks and others for the purpose of execution of the distance contract for selling and delivery of ordered goods; and in the case of online purchase by loan: in connection with the application for a loan and the execution of the loan agreement, marketing and promotional purposes and analyzes of ProSign, participation in games, promotions and raffles organized by the company and for any other purposes not prohibited by law. The user may at any time receive information whether his/her personal data is being processed and used by ProSign, and the purposes of processing and use. In addition to the abovementioned, in the cases of online purchase on the installment plan the user gives his/her explicit and unconditional consent, until its explicit written cancellation, his/her personal data to be exchanged freely between ProSign and the bank to which the user has applied for a loan, respectively the bank which has issued the loan.

Review of the product. Returns

Upon receipt of the product the consumer is obliged to review it and if he/she finds evident shortcomings, missing accompanying accessories and / or missing documents required by the Bulgarian legislation, he/she shall immediately inform the person making the delivery. Failing this, the good is deemed to be approved and the consumer loses the right to claim that the product was delivered with evident shortcomings, missing accompanying accessories and / or missing documents required by the Bulgarian legislation, at a later date. Returns of purchased via the online store goods are carried under the provisions of the Consumer Protection Act and in accordance with the terms and conditions of their commercial warranty. Address for complaints: city of Sofia, 6 Akademic Yordan Trifono str. For technical support, please call +359 886 89 55 50.

Other provisions

ProSign is committed to providing only the services presented on the site, the way they are presented. All information presented on this site, including, but not limited to design, availability, prices and location of the goods, is valid only at the time of its presentation. ProSign reserves the right to change it without notice at any time. It is the consumer's responsibility to check regularly the website’s terms of use and the information on prices, availability, etc., so that he/she is promptly informed of any changes have occurred thereupon. In all cases, the change shall be effective in the future and shall not affect orders confirmed by ProSign prior to its occurrence. In case we need to grant further approval, we shall grant it, otherwise the order shall be considered invalid regardless of our confirmation of said order. ProSign is not responsible for the content and safety of the websites referred to by links posted on this website. Clicking on these links and use of websites to which they refer is performed by users of this website entirely at their own risk and responsibility. Where necessary the users of the website are required to accurately and fully provide the data required.

ProSign is not responsible for failure to deliver when the user has provided false, incomplete and / or inaccurate personal data, including when the address given is incomplete, inaccurate or fictitious. The user is obliged to protect the confidentiality of the user name and password provided to him/her by ProSign. Every order made ​​via the online store shall be considered regular by ProSign if when placing said order a user name and password that the system accepted as valid were used, regardless of whether they were used by a person other than the holder or by unauthorized person. When purchasing products through the online store, vouchers and discount cards issued by ProSign do not apply. By accepting these general terms and conditions, the user expressly and unconditionally agrees to receive emails containing brochures, information about promotions, games, raffles, etc. on the e-mail address provided for the purposes of registration on this website. Consent under the preceding sentence may be revoked at any time from the menu “Subscription to a newsletter,” accessible from the user account. Access to the resources of the website and the online store will be blocked for incorrect users. Accounts of users who violate the terms of use of the website and the online store, as well as accounts of users who use them for other purposes, will be deleted. The provisions of the existing Bulgarian legislation shall apply for all issues not settled in these general terms and conditions. Any disputes concerning the interpretation and implementation of these general terms and conditions, and the interpretation and implementation of distance sales contracts for orders of goods from the online store will be resolved by agreement, and in the event of failure to reach agreement, and if the jurisdiction was not expressly stated, the dispute will be referred to the competent court in the city of Sofia, in accordance with the rules of tribal jurisdiction under the CPC, namely – Sofia District Court and the Sofia city Court.

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